Refund policy

Refund Policy — The Vertex Goods

We want you to love what you ordered. If you're not completely satisfied, we offer a 30-day money-back guarantee on all orders.

Returns
You have 30 days from the delivery date to request a return. To be eligible, items must be unused, in their original condition, and in their original packaging. To start a return, email us at support@thevertexgoods.com with your order number and the reason for the return, and we'll send you instructions.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time to appear.

Damaged or defective items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@thevertexgoods.com with photos, and we'll replace it or refund you in full at no cost to you — including return shipping.

Return shipping
Unless your item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

Late or missing refunds
If you haven't received your refund after the stated time, please check with your bank or card provider first. If you've done this and still haven't received it, contact us at support@thevertexgoods.com.

Contact
DANTRIC GROUP LLC
5830 E 2nd St Ste 7000, Casper, WY 82609, USA
Email: support@thevertexgoods.com
Phone: +1 (786) 305-4568